[lopsa-discuss] Interruptions coverage...

[Jesse Trucks]

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Benjamin Feen wrote:
> Time Management for System Administrators describes a pretty common practice:
> having a rotation of people fielding interruptions for the team.
> 
> How does your site handle this?  What hard lessons or subtle points have been
> addressed as your process matures?

On my old team here at the  telco, we had it worked out so two or
three people covered the front end to our tickets and group email,
and the rest of the group would do project work. For the most part
that worked out well. In the new team, my job is very different, so
its almost all project work. I have to manage time much better now,
which is why I am reading TMfSA.

- --
Jesse Trucks, GCIH, GCUX
jesse at cyberius.net
http://www.cyberiusnetwork.com
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